Totango to MySQL Integration

How Datrise loads Totango into MySQL

Datrise syncs Totango's accounts, users, success plays, health scores, journey stages, and tasks into MySQL as a typed table per source entity. Flexible or custom fields land in JSON columns, and timestamps such as created, updated, and status changes are typed as DATETIME/TIMESTAMP.

Sync is incremental: Datrise uses a watermark on updated-at, applied with INSERT … ON DUPLICATE KEY UPDATE, so re-runs update only what changed. Optional RANGE partitioning by load date. MySQL collation matters for CRM text, so Datrise lands utf8mb4 to preserve emoji and non-Latin characters.

Ideal for operational reporting and app databases already standardized on MySQL.

Endpoints

Totango: Customer journey orchestration for retention teams.

MySQL: Widely used OSS relational engine (InnoDB).

How Totango entities map to MySQL

Totango entity	MySQL object	Notes
accounts	`totango_accounts`	id PK · custom fields → JSON columns
users	`totango_users`	id PK · linked to totango_accounts
success plays	`totango_success_plays`	id PK · linked to totango_accounts
health scores	`totango_health_scores`	id PK · linked to totango_accounts

FAQ

How does Datrise handle Totango's custom fields in MySQL?

Flexible values are stored as JSON columns, so new fields don't require a migration; strongly-typed fields — dates, numbers, and references — are promoted to native MySQL types.

How does the Totango to MySQL sync stay up to date?

It runs incrementally — Datrise uses a watermark on updated-at, applied with INSERT … ON DUPLICATE KEY UPDATE.

Related pipelines

Early access

Connect Totango to MySQL the easy way

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