Retently to MySQL Integration

How Datrise loads Retently into MySQL

Datrise syncs Retently's surveys, responses, customers, NPS scores, campaigns, and feedback comments into MySQL as a typed table per source entity. Flexible or custom fields land in JSON columns, and timestamps such as created, updated, and status changes are typed as DATETIME/TIMESTAMP.

Sync is incremental: Datrise uses a watermark on updated-at, applied with INSERT … ON DUPLICATE KEY UPDATE, so re-runs update only what changed. Optional RANGE partitioning by load date. MySQL collation matters for CRM text, so Datrise lands utf8mb4 to preserve emoji and non-Latin characters.

Ideal for operational reporting and app databases already standardized on MySQL.

Endpoints

Retently: NPS and customer satisfaction survey tracking.

MySQL: Widely used OSS relational engine (InnoDB).

How Retently entities map to MySQL

Retently entity	MySQL object	Notes
surveys	`retently_surveys`	id PK · custom fields → JSON columns
responses	`retently_responses`	id PK · linked to retently_surveys
customers	`retently_customers`	id PK · linked to retently_surveys
NPS scores	`retently_nps_scores`	id PK · linked to retently_surveys

FAQ

How does Datrise handle Retently's custom fields in MySQL?

Flexible values are stored as JSON columns, so new fields don't require a migration; strongly-typed fields — dates, numbers, and references — are promoted to native MySQL types.

How does the Retently to MySQL sync stay up to date?

It runs incrementally — Datrise uses a watermark on updated-at, applied with INSERT … ON DUPLICATE KEY UPDATE.

Related pipelines

Early access

Connect Retently to MySQL the easy way

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