Freshdesk → Looker
AI-first ETL from Freshdesk into Looker. Governed entities, incremental sync, typed landing tables.
How Datrise loads Freshdesk into Looker
Datrise syncs Freshdesk's tickets, contacts, agents, SLA events, and satisfaction scores into Looker as governed warehouse tables with LookML-ready naming. Flexible or custom fields land in flattened columns (nested fields expanded for modeling), and timestamps such as created, updated, and status changes are typed as date/time dimension columns.
Sync is incremental: Datrise uses incremental refresh of the underlying warehouse tables Looker explores, so re-runs update only what changed. Date-partitioned fact tables for PDT performance. Looker models live in LookML on top of SQL, so Datrise lands clean, stable column names rather than churn that would break your views.
Ideal for governed, version-controlled BI on a warehouse.
Endpoints
Freshdesk: Customer support helpdesk with tickets, SLAs, and agent workflows.
Looker: Google Cloud BI with LookML semantic models and governed dashboards.
How Freshdesk entities map to Looker
| Freshdesk entity | Looker object | Notes |
|---|---|---|
| tickets | freshdesk_tickets | id PK · custom fields → flattened columns (nested fields expanded for modeling) |
| contacts | freshdesk_contacts | id PK · linked to freshdesk_tickets |
| agents | freshdesk_agents | id PK · linked to freshdesk_tickets |
| SLA events | freshdesk_sla_events | date/time dimension columns events |
FAQ
How does Datrise handle Freshdesk's custom fields in Looker?
Flexible values are stored as flattened columns (nested fields expanded for modeling), so new fields don't require a migration; strongly-typed fields — dates, numbers, and references — are promoted to native Looker types.
How does the Freshdesk to Looker sync stay up to date?
It runs incrementally — Datrise uses incremental refresh of the underlying warehouse tables Looker explores.
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