DatriseAI-first ETL

Zendesk Talk to Azure Data Lake Storage Integration

AI-first ETL from Zendesk Talk into Azure Data Lake Storage. Governed entities, incremental sync, typed landing tables.

How Datrise loads Zendesk Talk into Azure Data Lake Storage

Datrise syncs Zendesk Talk's calls, agents, queues, call legs, recordings, and call metrics into Azure Data Lake Storage as partitioned Parquet in ADLS Gen2 per source entity. Flexible or custom fields land in nested struct/map fields in Parquet, and timestamps such as created, updated, and status changes are typed as ISO-8601 timestamp columns.

Sync is incremental: Datrise uses writes new date partitions to the container and compacts on a schedule, so re-runs update only what changed. Hive-style partitioning by load date, readable by Synapse and Databricks. ADLS hierarchical namespace makes folder layout matter, so Datrise keeps a predictable entity/date path your Azure engines mount directly.

Ideal for Azure lakehouse storage shared across Synapse and Databricks.

Endpoints

Zendesk Talk: Voice support calls and queue performance.

Azure Data Lake Storage: ADLS Gen2 object storage for analytics workloads.

How Zendesk Talk entities map to Azure Data Lake Storage

Zendesk Talk entityAzure Data Lake Storage objectNotes
callszendesk_talk_callsid PK · custom fields → nested struct/map fields in Parquet
agentszendesk_talk_agentsid PK · linked to zendesk_talk_calls
queueszendesk_talk_queuesid PK · linked to zendesk_talk_calls
call legszendesk_talk_call_legsid PK · linked to zendesk_talk_calls

FAQ

How does Datrise handle Zendesk Talk's custom fields in Azure Data Lake Storage?

Flexible values are stored as nested struct/map fields in Parquet, so new fields don't require a migration; strongly-typed fields — dates, numbers, and references — are promoted to native Azure Data Lake Storage types.

How does the Zendesk Talk to Azure Data Lake Storage sync stay up to date?

It runs incrementally — Datrise uses writes new date partitions to the container and compacts on a schedule.

Related pipelines

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