Zendesk Chat → Looker
AI-first ETL from Zendesk Chat into Looker. Governed entities, incremental sync, typed landing tables.
How Datrise loads Zendesk Chat into Looker
Datrise syncs Zendesk Chat's chats, agents, visitors, departments, and response times into Looker as governed warehouse tables with LookML-ready naming. Flexible or custom fields land in flattened columns (nested fields expanded for modeling), and timestamps such as created, updated, and status changes are typed as date/time dimension columns.
Sync is incremental: Datrise uses incremental refresh of the underlying warehouse tables Looker explores, so re-runs update only what changed. Date-partitioned fact tables for PDT performance. Looker models live in LookML on top of SQL, so Datrise lands clean, stable column names rather than churn that would break your views.
Ideal for governed, version-controlled BI on a warehouse.
Endpoints
Zendesk Chat: Live chat conversations and agent performance.
Looker: Google Cloud BI with LookML semantic models and governed dashboards.
How Zendesk Chat entities map to Looker
| Zendesk Chat entity | Looker object | Notes |
|---|---|---|
| chats | zendesk_chat_chats | id PK · custom fields → flattened columns (nested fields expanded for modeling) |
| agents | zendesk_chat_agents | id PK · linked to zendesk_chat_chats |
| visitors | zendesk_chat_visitors | id PK · linked to zendesk_chat_chats |
| departments | zendesk_chat_departments | id PK · linked to zendesk_chat_chats |
FAQ
How does Datrise handle Zendesk Chat's custom fields in Looker?
Flexible values are stored as flattened columns (nested fields expanded for modeling), so new fields don't require a migration; strongly-typed fields — dates, numbers, and references — are promoted to native Looker types.
How does the Zendesk Chat to Looker sync stay up to date?
It runs incrementally — Datrise uses incremental refresh of the underlying warehouse tables Looker explores.
Related pipelines
More destinations for Zendesk Chat
Early access
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